Consumer protection: ticket sellers

The law targets sales of tickets a seller does not possess or have authority to sell, and gives buyers stronger remedies when promised tickets are not delivered.

What the law does ​

• Bars ticket sellers from offering or selling tickets they do not possess, have a legally enforceable right to receive, or have authorization to sell.
• Requires ticket resale marketplaces to take reasonable measures against speculative listings and bars them from knowingly or recklessly facilitating them.
• Prohibits software, services, and other tactics used to exceed ticket limits or evade online queues, presale restrictions, account limits, security measures, and other disclosed ticket controls.
• Prohibits misleading ticket ads, including impersonating authorized sellers, falsely claiming an event is sold out, or misrepresenting a resale ticket as authorized or a listing's seat location.
• Makes sellers that violate specified ticket-sale rules and fail to provide the ticket liable for twice the contracted ticket price, nonrefundable event-related expenses, reasonable attorney's fees, and court costs.

Who it affects ​

• Original ticket sellers, ticket resellers, and online ticket resale marketplaces.
• Event presenters, venue operators, rights holders, and authorized ticketing agents.
• Consumers purchasing tickets for sports, music, theater, and other entertainment events.